Snowplowing

If you are considering a snowplow contract for the winter season, the Better Business Bureau suggests you investigate the following:

• Contact the BBB for reliability reports on snowplowing contractors you are considering.
• Ask the contractor for customer references and obtain 2 or 3 estimates. Prices vary widely based on the amount of work, which takes into account the layout of the property, the size of the area requiring clearance, and whether you request removal of snow from other areas such as sidewalks or walkways.
• Check your local municipality to see if the contractor must have a permit or license for snow removal in your area. If so, find out if the contractors in which you are interested are properly registered.
• Ask how the contractor schedules jobs. Some contractors plow as a part-time job, and this may affect their availability to plow your driveway when needed.
• Most contracts take two forms: pay per plowing or pay per season. Consumers may usually choose the type most beneficial to them. However, if you choose a pay per season contract in a light snow season, the contractor is not obligated to refund any money.
• Find out exactly what's included in your quote, and if there are any additional charges and price options. Some companies offer a fixed price for the entire season, regardless of the amount of snow, but others may charge additional fees during large storms. They may charge by the inch, so find out how the company calculates the size of the snowfall. Also find out if your walks and steps are included, if there are extra fees for sand and salt, and if the contractor is willing to remove excess snow piles, and at what cost.
• Ask about the payment schedule. Do not expect to pay all fees upfront; they should be spread out over the life of the contract.
• Do not settle for a telephone conversation agreement; the contractor should provide a written contract. A company representative should come out to examine your property and make notes about services requested and potential obstacles. Find out who will be responsible for damages such as cracked driveways or broken gates. Also, find out how you can terminate the agreement if necessary. Get all of these details in writing in your contract agreement.

Before signing a contract, also review the following details carefully:

• Will the company notify you before plowing your property?
• How often will plowing occur per snowfall?
• How much snow must be on the ground for a plow run?
• Within what time period can you reasonably expect your property to be plowed?
• Are you responsible for cars left in the driveway?
• Are there any provisions in the contract for a state of emergency?
• When does the season start and end?
• Is the contractor liable for lawn and property damage?

Keep a copy of your signed contract, and call the contractor if problems arise during the season. Bear in mind that snowstorms make traveling difficult for the contractor as well. During major snowfalls, workers are required to use more caution when plowing and traveling, so it may take longer for the contractor to reach you and complete the contracted work.

This report is general in nature and is not intended as a reliability report on any company, service or product.