Wireless Porting

In accordance with Federal Communications Commission (FCC) rules, the telephone industry implemented "porting", a change that will allow you to keep your cell phone number if you change carriers and allow you to use your landline phone number as your cell phone number.

The BBB suggests consumers who choose to port their numbers consider the following:

* Check with your current carrier before deciding to make the switch. Because the FCC rules increase the benefits given to consumers, your current service may offer additional perks for you to remain a customer.

* Switch carriers BEFORE canceling your existing service. If you cancel before you switch, your phone number will return to the carrier's pool and will not be available for porting. Instead, go to the new carrier with a recent cellular phone bill and request to keep your old number; the new carrier will submit a transfer to your old carrier. When the transfer is complete, the old service should automatically be cancelled, but don't get rid of your old phone until you're certain the port has worked.

* Carriers may charge a reasonable fee for porting a number. Compare prices with other carriers to ensure you are getting the best deal before you commit to changes, and ask your new carrier if they will pay the fee as a benefit of switching.

* In addition to the port fee, termination fees may be charged if you are ending a contract early. Keep in mind, however, that under the FCC regulations your old carrier cannot delay or refuse to port your number even if you have an outstanding bill. According to the new rules, porting should take place in 2 ½ hours, but be prepared for a slower timeline until the industry becomes used to the changes.

* Porting your home (landline) number to your wireless phone is possible; however, your long distance carrier will change. Long distance will be provided by your wireless carrier, so be sure to find out the rates and other fees your new carrier will charge.

* Changing companies may also involve changing phones, as many wireless phones are not compatible with other providers. Remember, you can keep your number but you may have to buy a new phone.

* Get everything in writing before you commit to a contract. Read and understand all of the terms, conditions and fees before signing the contract.

* Once you've "ported" your number, read over your monthly bill carefully and be sure you understand all of the charges. If you have questions contact your carrier before you pay the bill.

For more information contact:

Better Business Bureau
(800) 828-5000
www.bbb.org

Federal Communications Commission
(888) 225-5322
www.fcc.gov

This report is general in nature and is not intended as a reliability report on any company, service or product.