BBB of Upstate New York to Host Inaugural Event for Professionals from across North America
As part of the organization's mission, to promote and foster trust in the marketplace, Better Business Bureau professionals will gather at the Adams Mark Hotel in Buffalo, New York for a conference focused on the organization's investigations work. Ardent toward performing this work over their 100 year history, BBB personnel from 29 states and Canada will participate in best practice sessions presented by their investigations experts during the two-day conference, June 10 and 11, 2013. From as far as Alaska, California, Florida and Novia Scotia, participants will begin arriving over the weekend.
BBB recognizes demand for public information is ever increasing as is the need for consumer knowledge of unscrupulous and unethical business practices. BBB provides the public with factual information about business performance, based on their record of a company in the marketplace with their investigations’ work focused on exposing and reporting suspicious activities they’ve uncovered in their Business Reviews.
"BBB provides a review product that is unique to the marketplace," said Warren Clark, President of BBB serving Upstate New York. "While our system works to develop millions of business reviews, assist with thousands of consumer inquiries and complaints; our investigations staff work daily to uncover,verify and report dubious business practices. All of our reviews are based on facts, not opinions, which is very different from those found on social media sites or other review sources. The information BBB provides is important knowledge for consumers when they're considering doing business with a company."
BBB investigations work is often shared with government and legal agencies that can support legal proceedings and assist in the closure of some businesses. FBI, FTC, Attorney Generals and the US Postal Inspectors have all engaged in BBB investigations' work.
Along with BBB investigation presenters, opening remarks on Monday, June 10, will be made by William Hochul Jr., U.S. Attorney, Western District of NY. Al Vaughters, WIBV-TV consumer reporter, welcomes the group Tuesday, June 11. Karen Davis, NY Attorney General, Senior Consumer Frauds Representative, Buffalo regional office, also joins the group Tuesday, sharing the value and impact BBBs information can have to assist law enforcement efforts.
Results from BBB investigations work are found on alerts posted within Business Reviews along with detailed accounts of consumer experiences and BBB interactions with a company. Consumers turned to BBB 124 million times for Business Review information last year to make their buying decisions, up 27 percent from the previous year.
BBB provides more than 4.5 million Business Reviews across North America, 50,000 of those managed by the Upstate New York office.
Participants in BBBs investigations conference will experience several workshop sessions during their two-day stay and enjoy time on Buffalo's waterfront during their visit. For more BBB information you can trust, visit bbb.org and “Like” us on Facebook at www.facebook.com/BetterBusinessBureauofUpstateNY.